At WeightWellness ZA, our primary objective is to engineer a highly effective, premium metabolic product. We stand firmly behind the efficacy of our natural formulations. Please review our terms regarding returns and refunds.
If you do not experience a noticeable optimization in metabolic tone within 30 days of initiating the regimen, you are eligible for our Protocol Guarantee. Contact our support team to activate the return sequence on your initial order.
To maintain clinical integrity, only sealed, unopened bottles can be accepted back into our facility. Partial orders or used bottles from subsequent months are non-refundable.
To initiate a return package via our nationwide courier partner, please contact us first for a Return Authorization (RA) number. Any unauthorized returns will be organically discarded rather than refunded. Once you retrieve an RA:
Upon reception and verification of your returned assets, a direct refund will be routed to your original payment gateway within 5-7 business days. Please note that expedited outbound shipping charges are non-recoverable.